RETURNS + EXCHANGES

We will not accept any items if... 
 Worn
 Washed 
 Altered 
 Snagged 
 Ripped 
 Stained 
 Odors 
 Or any other damage caused by the receiver 

Please contact us via e-mail at nepeople.help@gmail.com to receive an approval for returns. 
Please make sure to ship back the return goods within 14 days.

A restocking fee/penalty of 15% will be charged for unauthorized returns or refused/unaccepted packages or clothing that are not in their original packaging.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nepeople.help@gmail.com and send your item to: 1250 E. 223rd St. Ste. #104 Carson, CA #90475

Shipping
To return your product, you should mail your product to: 1250 E. 223rd St. Ste. #104 Carson, CA #90475

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----